Program
Conflict Management Training for Workplace Teams
Handling disagreement early and directly, instead of paying for it later in attrition and rework.
- Duration
- 1–2 days
- Format
- In-person, role-play intensive
- Group size
- 12–18 participants
The problem we are solving
Unresolved conflict rarely announces itself. It shows up as slow decisions, information withheld between teams, and good people leaving for reasons the exit interview describes as growth.
Avoidance is the default because most professionals have never practised a structured disagreement conversation.
About this program
Conflict management training for teams and managers who let disagreements harden into avoidance. Participants learn to separate the issue from the person, surface the real dispute and reach an agreement both sides will honour.
Scenarios are drawn from your own cross-functional friction points, which makes the practice uncomfortable in the useful way.
What changes in behaviour
- Recognise conflict patterns early
- Open a difficult conversation without triggering defence
- Separate position from underlying interest
- De-escalate a charged exchange
- Reach a workable agreement, not a truce
- Repair the relationship afterwards
What the program covers
- Conflict styles and defaults
- Diagnosing what the conflict is really about
- Opening the conversation
- Positions versus interests
- De-escalation techniques
- Agreement and repair
Who it is for
- Managers handling team or cross-team conflict
- Intact teams with unresolved friction
- Customer-facing teams handling charged situations
- Can you work with a team that already has a live conflict?
- Yes, though we scope that carefully with the sponsor first, facilitation of a live dispute is different from skills training.
Start with one cohort. Judge the behaviour change.
Most engagements begin as a single pilot cohort, so your team can evaluate the facilitation and the follow-through before a wider rollout.