Conflict Management

Conflict Management


Conflicts are natural at any workplace. The fact is when different people from varies backgrounds work together they bring diverse ideas, perspectives and opinions. This leads to conflicts. Conflicts can be because of several reasons like miscommunication, misunderstandings, different values, strong personalities, etc.

We all face conflicts. The problem however is not with conflicts but the way conflicts are handled. In most cases conflicts are either avoided or handled poorly. The consequence of handling conflict poorly has a very bad impact on overall team’s performance.

Our Conflict Management program is designed to help every employee understand the science of conflicts and how it impacts their performance and also provides strategies to handle conflicts proactively.

What Will You Learn?
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    Understanding Conflict
    The top reasons that cause conflicts
    When is conflict good/bad
    From Conflict To Collaboration
    Conflict Resolution Model
    Paradigm shift - From Blame Taking Responsibility
    The Dialogue
    Committing to Outcomes
    Managing Conflict
    Based On Situation
    Based On Position
    Mastering Conversations
    Understanding Emotions & Balancing Perspectives
    Exploring Solutions
    Committing to next steps

    Communication Development

    Career Development

    Outcome: Why Should You Attend?

    The experiential journey helps the participants resolve conflicts proactively or manage them as they arise. Some of the outcomes of the workshop are:

    Understand common sources of conflict and how to identify and prevent conflicts early.
    Understand personal conflict management style
    How to create safe work environment to facilitate conflict resolution strategies
    Know how to approach conflicts neutrally
    Facilitate conflict resolution conversations

    Leadership Development

    Our Methodology

    Blending Learning Approach is followed all through the workshop. Instructor lead discussions, assessments, case-studies, audio/ video lessons, games are some of the tools that are used during the training program.

    Who Should Attend?

    This program is designed for individuals who face conflicts within the team or those who work in high performing teams where conflicts might arise in the future.

    Some of our past participants were, new hires, senior associates, new managers, sales teams, business leads, are some of the participants of our past workshops.