Being A Trusted Advisor

Being An Trusted Advisor


Being a trusted advisor is the most desirable quality by every organization. It is your ability to gain trust of your customer, anticipate customer’s needs and most importantly provide solutions proactively.

To become a trusted advisor you need invest in the relationships. This requires you to build that complete trust and credibility. Only when you display high levels of such qualities the customer will be willing to share their vulnerable self with you. As a trusted advisor you are not expected to only listen to the various challenges that the customer is facing but also provide them with relevant solutions. Thus you must be good at being solution centric and decisive. 

During Being An Trusted Advisor program, we help participants understand the need to build trust, develop customer centric mindset, ask right questions and take collaborative decisions.

What Will You Learn?
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    Why Being A Trusted Advisor
    Characteristics of A Trusted Advisor
    Developing a Customer-Centric Mindset
    Building Your Trust Index
    Factors that influence trust
    Measure your trust index
    Developing Trust
    Building relationships with trust
    Art Of Asking Right Questions
    Building Rapport
    Learn to use questions as a tool in conversations
    Different types Of Questions
    Importance of Listening,
    The Role of Silence
    Interpreting response
    Making Collaborative Decisions
    Turing conversations into actionable decisions.
    Adding value and turning obstacles into opportunities

    Communication Development

    Career Development

    Outcome: Why Should You Attend?

    The experiential journey helps the participants enhance their ability to be a trusted advisor while advancing in their career. Some of the outcomes of the workshop are:

    Understand the foundation of being a trusted advisor and the key skills for your success.
    Understand the importance of trust and how to develop trust using the various factors that impact trust
    Listen attentively and able to empathize with customers, ask questions and paraphrase to build greater rapport
    Understand what stops or motivates people from making the decisions. Learn the steps needed to turn conversations into actionable decisions.

    Leadership Development

    Our Methodology

    Blending Learning Approach is followed all through the workshop. Instructor lead discussions, assessments, case-studies, audio/ video lessons, games are some of the tools that are used during the training program.

    Who Should Attend?

    This program is designed for individuals who want to be a trusted advisor to their internal and external stakeholders.

    Some of our past participants were, new hires, individual contributors, senior associates, new managers, sales teams, business leads, etc